Privacy policy

Information we collect

• Account and contact information, including name, email address, telephone number, and credentials stored in protected form.
• Order and fulfillment information, including shipping address, selected products, discounts, transaction status, tracking, and support history.
• Device, browser, security, referral, consent, and limited usage information generated when the site is accessed.
• Communications you send through support chat or email.

How information is used

• Operate accounts, carts, checkout, payments, delivery, returns, and customer support.
• Review order eligibility, prevent fraud, secure the site, and enforce research-use restrictions.
• Send transactional account, order, payment, and shipping communications.
• Measure and improve site performance when optional analytics consent has been provided.
• Meet legal, accounting, tax, dispute, and regulatory obligations.

Service providers and disclosure

Information is shared only as needed with infrastructure and commerce providers, WooCommerce, Brevo, payment providers, shipping carriers, professional advisers, fraud-prevention services, and authorities when legally required. We do not sell personal information.

Debit-card credentials are entered on an approved hosted payment surface and are not collected by this storefront. Bitcoin transactions are recorded on a public blockchain.

Cookies and local storage

Essential storage and services support the research acknowledgement, consent choice, cart, authentication, security, checkout, and customer-support chat. Optional referral attribution and analytics are enabled only after the applicable consent.

You can reopen cookie preferences from the footer. Browser controls can also remove stored data, although doing so may sign you out or clear the cart.

Retention and security

Records are retained only as long as reasonably necessary for the purposes described above, including fulfillment, support, fraud prevention, accounting, disputes, and legal obligations. We use administrative, technical, and organizational safeguards, but no system can guarantee absolute security.

Your choices

You may request access, correction, deletion, or information about applicable privacy rights by emailing onyxlabinc@gmail.com. Some records may need to be retained where required by law or necessary to complete an order, prevent fraud, or resolve a dispute.

Age restriction and changes

The site is restricted to customers age 21 and older. We do not knowingly solicit information from children. Policy updates will be posted here with a revised effective date.